In their most basic form, Break / Fix IT services are just about that: When something stops working, someone is called to fix the problem. This way of managing services represents a reactive approach to solving technical problems.
Despite the fact that most of our clients prefer to have a contract for services managed by price stability, as well as ongoing support, we are always happy to help with unique projects or support requests. To commit to this type of agreement, we require pre-approval for the support hours that allow our team to act immediately when requested. After the team has determined the scope of the incident response or project estimate, we request approval for the additional hours and schedule. The technologies and services covered by this plan are:
Punctual Incident services cover a series of technologies which are described in the requirements section.
For on-site settlement per diem may apply depending on the location of the client.
US$490
US$1190
US$1890
Terms and Conditions
Solvex Clients and Partners
Clients and Partners (Associates), Clients with DPOR, PAL associated with Solvex have access to request discount code at the Customer Service Portal.
Service restrictions
The prices presented serve as a reference for the approval of the commencement of work. The final cost may vary depending on factors such as:
If the specific incident requires more hours than those included in the plan to be resolved, the additional hours will be billed at the applicable hourly rates until reaching the limits of 8 or 12 hours.
If within the first 4 hours it is determined that the case should be treated as a project requiring more than 16–20 hours, the total effort and cost will be estimated for approval in accordance with the institution's budget.
Other critical factors, such as the work schedule and modality (remote or on-site), may also influence the service cost.
Travel and Transportation
Incident resolution in these plans are remote. For on-site settlement per diem may apply depending on the location of the client.
For more information contact Sales