Take IT support expectations to the next level with the support of our team we can apply all processes of improvement of availability, compliance and reliability of our customers. Along our customers we accelerate the transformation of IT services and outline the entire Business continuity strategy.
Direct support through our administration tools, via phone or mail.
Remote accessibility of PCs, servers and client networks to solve problems and resolve incidents in real time.
Our team is made up of IT Professionals with experience in networks, security, telecommunications and applications.
Perform billing administrative tasks and manage billing access to cloud and licensing costs
A unique feature of our managed services is that they help our clients to be trained and informed of all the technologies and updates that we carry out.
Our clients have permanent access to a knowledge database which will be accessible throughout the contract period.
Service management system that enables centralized problem tracking and reporting for optimized customer service and fast problem resolution.
Our support team and customer advocate addressing issues with third-party applications or services as a single unit.
Our integration process
During this step, we know the needs of your business. We identify your current pain points to help us which areas to focus on during your Overall Analysis. After we have learned the pain areas in your technology, our Engagement Team runs a general analysis. In this step, we perform system audits and perform a physical inspection of your infrastructure as well as a financial audit to review all of your IT-related costs and understand what your true user capital and monthly operating costs are. We interview your team to capture the current state of mind towards your IT and uncover any additional pain points.
During this step, we know the needs of your business. We identify your current pain points to help us which areas to focus on during your Overall Analysis. After we have learned the pain areas in your technology, our Engagement Team runs a general analysis. In this step, we perform system audits and perform a physical inspection of your infrastructure as well as a financial audit to review all of your IT-related costs and understand what your true user capital and monthly operating costs are. We interview your team to capture the current state of mind towards your IT and uncover any additional pain points.
With all the data our General Analysis found, our team will present our findings and make recommendations on how we can work with you to improve the efficiency of your business by using Solvex technology. We will make sure you have all the information you need and are completely comfortable answering any questions you may have.
During the incorporation of clients, we will become your trusted advisor. We train you and your staff to involve IT support and management. During this step, we also install and implement your technology and perform an analysis of all its functional areas to identify gaps. Our Account Management team will help department heads create an action plan based on those gaps and schedule projects to close them.
After finishing our work, we go into maintenance and administration mode. We proactively update and monitor your technology to help you avoid unnecessary downtime by using our key performance indicators. You are never alone in dealing with your technology.
Monitoring your IT infrastructure
Document and track configuration changes in physical infrastructure services and virtual component and service infrastructure.
Proactive management of your IT services.
Compliance with required services.
Detection, analysis and management of events and incidents in the components and services of your virtual IT infrastructure to restore your normal operations as quickly as possible.
Find and fix the cause of your problem to prevent future incidents.
Recommendations for continuous improvement.
Take available automatic correction actions.
Automatic creation of Service Department tickets and notifications based on service agreements.
Create monthly performance and availability reports (incident management).
Provide each client with their own portal to access their tickets and knowledge database.
Create and manage tickets with third party contracted organizations to provide warranty services and support to your IT infrastructure.
Microsoft technology experts
We provide you with the accompaniment to choose the tools that help empower your business based on data. As experts in Microsoft technologies, we will help you achieve the greatest potential of your company using the best technology.
